Making the closing process as smooth as possible

We want to make the closing process as smooth as possible for you and get you to closing when you want to. Here are some tips on ensuring a smooth process.

“Jack: Hi, this is Jack Miller and this is—
Marcy: Marcy Berger.
Jack: At Gelt Financial, we’re really excited to be doing a loan with you. We’ve been in business for over 30 years, we’ve done over 10,000 loans, and I wanted to send you this video. We wanted to send you this video to make the process as smooth as possible. So, I guess my message—I’m giving Marcy a chance to talk next. Usually, she talks first, to be honest with you. Most women in my life do. Most people in my life. But anyway, I’ve been doing this for 30 years. I started when I was very young, and the biggest thing, the biggest message I have for borrowers to ensure a smooth process and a smooth settlement is constant communication. When I was younger, I used to tell people to take applications in person, that you should call up your processor, your underwriter, your loan coordinator, whoever you’re talking with, every single day until closing to get it done. Tell them, for example, if there’s an appraisal, when the appraiser’s coming out, what time the appointment is, when the appraiser just left. Go over the documents that are needed. Make sure that we have the lender and the underwriter all the documents that are needed. Sometimes we may ask for five documents upfront, but we may need six documents. We may need the sixth one. Go with the flow and be part of it. Don’t just email us the documents and expect the deal to close smoothly. Stay in touch with your loan coordinator, and the more communication you are, ask questions, make sure they got what they need, offer to help. So, that’s my advice in order to ensure a smooth closing process. Remember, we make money when the loan closes. We really make money when you pay us off every month. That’s when we make money. So, we want to get you to close as smoothly and as quickly as possible. Marcy, what do you think? You talk to people all day long.
Marcy: I talk to you and the borrowers all day long. I send you emails, I call you, I keep you updated on everything that’s going on with your loan. I just ask you to communicate with me. If you don’t understand something, let me know. If I ask you for documents, please send them in. If I ask you for payment for the appraisal fee, that’s something that takes the longest time. It’s the appraisal, so I ask you to wire the money when I send it out to you, so that way I can pay the appraiser. We can get that rolling. That takes a long time, but our whole goal is to get everything done as fast as possible and get your loan closed so we can do what you need to get you in this good situation. And I’m always available, always on my emails. You can give me a call, and I will get back to you whichever way you want to communicate with me. But I just ask you to communicate. That’s the biggest thing.
Jack: I think, Marcy, you’re saying the same thing—stay in constant communication. Another point which Marcy brought up: in today’s world, it’s not a nine-to-five. So, if you know we’re assuming you’re working 9:00 to 5:00, so feel free to email us, call us 24/7. Christmas, New Year’s, Thanksgiving, she will get back to you, I promise.
Marcy: We’ll get back to you. We want to get the loan closed, and working with us, it goes a lot smoother and faster, to be honest with you. It doesn’t get hung up in the system because we do everything. We service; we’re the direct lender and we service your loan. So, honestly, when you first make the application with us and we close a loan, you’re still in contact with us because we service the loan for as long as you have your term, and you can always reach me, and I’m always accessible, even after your loan closes. I’m accessible to answer any questions, and that’s the difference with Gelt, that you’re dealing with the direct lenders, and it’s Jack and I. And we also have a staff for servicing, but we’re always available throughout the whole relationship, and that’s really important.
Jack: So, bottom line, staying in constant communication. And the last thing I’ll add, it’s really two more things I’ll add, is one is if you have any questions, don’t let the questions fester inside. Ask the questions right away. We’ll give you the answer right away. Don’t go to bed every night wondering this, you’re wondering that. Ask the questions, communicate honestly and openly; the loan will close sooner. Okay, we’re good. Call us anytime at 561-221-0900. Visit us on the web. Or, by the way, if you like this video, subscribe to the channel. And if you hit another button, you’ll be notified when we put out more YouTube. Subscribe to the YouTube channel, hit the button, and you’ll be notified when more YouTubes are there. We’re here to help you, communicate with us openly and honestly, and we’ll get the deal done quickly and painlessly for you. Thank you and have a great day.”