Jack Miller tells everyone the most unbelievable thing a borrower said to him. It was something that he will remember forever. He also talks about how Gelt helps borrowers, who are real estate investors and owners of small business make and save money every day.
“Hello, this is Jack Miller at Gelt Financial, again. I had the most amazing call with the borrower this week. I just had to tell everyone about it. You may not believe me, but it’s true. And today’s Friday, I think this was Wednesday. A borrower sent me an email in response to an automatic email that we sent her. She’s going on our books for, I’m gonna say, two or three years. It started out as a six-month deal. It’s a property in New York. She originally came to us because she wanted money to fix up a property she couldn’t sell it. She wound up putting a tenant in there. It took her like a year to get rid of the tenant. The tenant trashed it, a typical story. We kept working with her, giving her more extensions, and just, you know, working with her. Look, we’re private lenders. We’re not regulated. We can keep working with people. We try to work with our borrowers and understand.
So anyway, she says, “When can I speak to you?” So, I said, “Call me now, I’m in the office if I’m on the phone, leave a message, whatever.” Two minutes later, the phone rings. “Hi, this is…” whatever. I won’t say her name, but someone said borrower and I said, “How are you doing?” We talked a little bit about New York and the COVID and all this stuff. I said, “How are you doing with the house?” Because I know she was struggling with it. And she says she finally got the tenant out. The tenant had destroyed it, and now she can’t fix it up because everything is shut down in New York. She knew the balloon was coming up soon. I said, “Please don’t worry about it. If you need an extension, we’ll give you an extension. You need three months, six months, nine months, a year, whatever you need, no problem. We’ve done it in the past for you, and we’ll do it again.” She then asked about paying down the loan. I said, “No problem, do it.”
She then, and I started to say to her, “If you pay it down and you need more money to fix it up, just call us. We’re here, we’ll work with you.” And then she literally started to cry. And this lady, I never met her, I don’t know how old she is. I’m guessing I’m 58, she sounded my age or older. You can’t judge her by a voice, and I don’t want to get in trouble with any women, but she didn’t sound like a young girl, and she literally was crying, and she thanked me. She said, “I just want to thank you and your team and your staff from the bottom of my heart.” She said, “When nobody was there for me, Gelt Financial and you,” and she mentioned people’s names, “was there for me.” She said, “I wouldn’t know what to do without you.” And she proceeded to tell me, and I don’t know if this was a metaphor or not, but the lady was really crying. She said, “If it wasn’t for the help of Gelt Financial and your support, I would have killed myself.”
Now, at this point, I was tearing up, to be candid with you, and she wasn’t playing around, and I was trying to be very supportive of her. As a sidebar, we have the Gelt Charitable Foundation, which we’re very active in the prevention of suicide. So, I take that matter very seriously, and I spent a good part of my day dealing with these issues. I don’t know, look, I’m not saying she would have done that, God forbid, a million times, but really what she was saying to me is that she was shut out of the banking system and the financial system for whatever reason, and we helped her, and she was so grateful.
I’ll tell you; I was so proud of what we do. I put out another one of these videos. I got an email, not to this magnitude, last week or the week before from a borrower thanking us and telling us we saved him. But I am so proud of our Gelt team and the work we do. The truth is, we’re providing capital when people can’t get it. People have been shut out of the banking system for different reasons, and Gelt Financial is there for them. Of course, we’re more expensive, but there’s more risk to it too. So again, our tagline, “When your bank says no, we say yes,” holds true to form every time.
And I’ll tell you, this was such a special call. I don’t know how long I’m gonna live, but I’m gonna remember this call forever, and our whole team is gonna remember this call forever. And we do wonderful, wonderful work. People don’t think of people in the financial business as doing wonderful work, but I’ll tell you, I speak to these people, and we provide them the capital they need to make money and save money. And when others aren’t there for them, we’re there for them. So, God bless this lady. God bless all our borrowers. God bless everyone listening. I know it’s a very tough time with the virus going. Check us out at geltfinancial.com. Like the video, like the YouTube, and we are there for you. Remember, “When your bank says no, we say yes”. We want to help people. Take care and have a great day.”
Category: Testimonials
