Do I need proof of mortgage satisfaction for an old loan that was paid off?
Yes. Please contact us at Info@Geltfinancial.com and please send a copy of the mortgage and/or title policy with your contact information.
If Gelt is escrowing the funds for insurance and taxes, why did I receive a bill?
As owner of the property, you will still receive insurance and tax bills. As soon as you receive the bill, please send it to our servicing department.
How do I change my contact information?
Please send us your new contact information and we will update our records.
What to do if I can’t make a payment?
If you can’t make a payment, please call or email us. We try to work with all of our borrowers.
What to do If I can’t pay the mortgage by the maturity or balloon date?
Please request an extension by phone or email.
What’s your mortgage clause on my property?
Gelt Financial, LLC ISAOA 6401 Congress Ave Suite 215, Boca Raton, FL 33499
Who services the loan after closing?
Gelt Financial services your loan after closing. You will be dealing with us the entire time.
What do I do if my homeowners insurance or taxes increased?
Please send us the new bills. If we are escrowing for taxes and insurance, we will adjust your monthly escrow payment.
How do I request a payoff statement?
Please contact us at least 5 days prior to the payoff date.
How do I request a draw?
Send us an email with a draw request and pictures of the progress on the property. Please make sure to allow enough time for us to do an inspection.
